/* Identidade visual hChat: verde da marca, Inter, superfícies claras, botões arredondados */
:root{--brand:#00b858;--brand-h:#00cf67;--brand-ink:#003414;--brand-txt:#008a42;--brand-tint:#e3f9e9;
--bg:#f4f4f0;--card:#fff;--ink:#1d1d16;--ink2:#2b2b22;--mut:#5b5b4b;--line:rgba(0,0,0,.1);--input:#f3f3f5;
--warn:#a35f00;--warn-t:#fff1d9;--bad:#d4183d;--bad-t:#fde8ec;--off-t:#ececf0;--r:10px;color-scheme:light}
*{box-sizing:border-box}
body{margin:0;background:var(--bg);color:var(--ink);font:15px/1.5 Inter,system-ui,"Segoe UI",sans-serif;-webkit-font-smoothing:antialiased}
body.center{min-height:100vh;display:grid;place-items:center;padding:24px 16px}
h1{font-size:22px;font-weight:700;letter-spacing:-.4px;margin:0 0 4px;color:var(--ink2)}
h2{font-size:16px;font-weight:600;margin:0 0 14px;color:var(--ink2)}
p{margin:0 0 12px;color:var(--mut)}
a{color:var(--brand-txt);font-weight:500}
.ic{width:20px;height:20px;flex:none}

/* logo */
.logo{display:flex;align-items:center;gap:10px;font-size:19px;font-weight:700;letter-spacing:-.75px;color:var(--brand);margin-bottom:22px}
.mark{width:28px;height:28px;border-radius:8px;flex:none;display:block}
/* login: no estilo do login do hChat — fundo verde com quadradinhos, cartão branco centralizado */
body.loginbg{background:var(--brand);overflow:hidden}
.tiles{position:fixed;inset:0;pointer-events:none;overflow:hidden}
.tiles i{position:absolute;width:26px;height:26px;background:#01cc62;border:1px solid rgba(255,255,255,.28);opacity:var(--o);animation:tw 8s ease-in-out infinite}
@keyframes tw{0%,100%{opacity:var(--o)}50%{opacity:calc(var(--o) * .15)}}
.login{position:relative;text-align:center;max-width:440px;padding:34px 36px;border:0;border-radius:18px;box-shadow:0 20px 25px -5px rgba(0,0,0,.08),0 8px 10px -6px rgba(0,0,0,.06);animation:rise .45s cubic-bezier(.2,.8,.2,1)}
@keyframes rise{from{opacity:0;transform:translateY(14px) scale(.985)}to{opacity:1;transform:none}}
.login .logo{justify-content:center;gap:10px;font-size:19px;margin-bottom:26px}
.login .mark{width:30px;height:30px;border-radius:9px}
.login h1{font-size:24px;letter-spacing:-1px;margin-bottom:6px}.login>p{margin-bottom:10px;font-size:14px}
.login form{text-align:left}.login label{font-size:14px;font-weight:500;margin:16px 0 7px}
.login input{height:46px;background:#f4f4f0;border:1px solid var(--line);border-radius:14px;padding:10px 16px;font-size:14px}
.login input::placeholder{color:#9a9a8c}
.login input:focus{background:#fff;border-color:var(--brand)}
.login button.big{height:52px;margin-top:22px;font-size:16px}
.pw-in{position:relative}.pw-in input{padding-right:48px}
.eye{position:absolute;right:6px;top:50%;transform:translateY(-50%);width:36px;height:36px;padding:0;border-radius:10px;background:none;color:var(--mut);border:0}
.eye:hover{background:rgba(0,0,0,.05)}.eye .ic{width:19px;height:19px}

/* faixa da versão interna de teste */
.stg{position:fixed;top:0;left:0;right:0;z-index:2000;background:#1d1d16;color:#ffe08a;text-align:center;font-size:12.5px;font-weight:600;padding:5px 10px;letter-spacing:.2px}
body:has(.stg) .app,body:has(.stg).center{padding-top:26px}

/* avisos ao atendente (pop-up no meio da tela e janela flutuante) */
.avm{position:fixed;inset:0;z-index:1500;background:rgba(20,20,14,.55);backdrop-filter:blur(3px);display:grid;place-items:center;padding:16px;animation:fade .2s}
@keyframes fade{from{opacity:0}}
.av-box{background:#fff;border-radius:16px;max-width:460px;width:100%;padding:22px 24px;box-shadow:0 30px 60px -15px rgba(0,0,0,.4);border-top:6px solid #2563eb;animation:pop .3s cubic-bezier(.2,.8,.2,1);text-align:left}
@keyframes pop{from{opacity:0;transform:scale(.94) translateY(8px)}}
.av-box.lv-alerta{border-top-color:#f59e0b}.av-box.lv-advertencia{border-top-color:var(--bad)}
.av-top{display:flex;justify-content:space-between;align-items:center;gap:10px;margin-bottom:10px}.av-top small{color:var(--mut);font-size:12px}
.av-lv{display:inline-block;font-size:11px;font-weight:700;text-transform:uppercase;letter-spacing:.6px;padding:3px 9px;border-radius:6px;background:#e6efff;color:#1d4ed8}
.lv-alerta .av-lv{background:var(--warn-t);color:var(--warn)}.lv-advertencia .av-lv{background:var(--bad-t);color:var(--bad)}
.av-box h2{font-size:19px;margin:0 0 8px;color:var(--ink2)}.av-box p{color:var(--ink2);font-size:15px;line-height:1.55;margin:0 0 6px}
.av-box button.big{margin-top:16px}.av-more{display:block;text-align:center;color:var(--mut);margin-top:8px;font-size:12px}
.avprev .av-box{box-shadow:none;border:1px solid var(--line);border-top-width:6px;animation:none}
.pipb{margin:0;padding:12px;background:var(--bg);font:15px/1.5 Inter,system-ui,sans-serif;min-height:100vh;box-sizing:border-box}
.pipb .av-box{padding:16px 18px;box-shadow:none}
.pip-idle{display:flex;gap:12px;align-items:center;background:#fff;border:1px solid var(--line);border-radius:14px;padding:14px}
.pip-idle .mark{width:40px;height:40px}.pip-idle b{display:block;color:var(--brand);font-size:15px}.pip-idle span{display:block;font-size:24px;font-weight:700;color:var(--ink2);font-variant-numeric:tabular-nums}.pip-idle small{color:var(--mut);font-size:12px}
.pipon{display:flex;align-items:center;gap:8px;margin-top:12px;padding:10px 14px;border-radius:12px;background:var(--brand-tint);color:var(--brand-ink);font-size:14px;font-weight:500}.pipon .ic{width:18px;height:18px}

/* resumo do fim do expediente */
.sumgrid{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:16px 0}
.sumgrid div{background:var(--bg);border-radius:12px;padding:12px 14px}.sumgrid span{display:block;font-size:12px;color:var(--mut)}.sumgrid b{font-size:22px;color:var(--ink2);font-variant-numeric:tabular-nums}
.sumh{display:flex;align-items:center;gap:8px;font-size:15px;margin:18px 0 10px}.sumh .ic{width:18px;height:18px}
.avitem{border:1px solid var(--line);border-left:4px solid #2563eb;border-radius:10px;padding:10px 12px;margin-bottom:8px;text-align:left}
.avitem.lv-alerta{border-left-color:#f59e0b}.avitem.lv-advertencia{border-left-color:var(--bad)}
.avitem>div{display:flex;justify-content:space-between;margin-bottom:4px}.avitem small{color:var(--mut)}.avitem b{display:block;color:var(--ink2)}.avitem p{margin:2px 0 0;font-size:14px;color:var(--ink2)}

/* painel: avisos e mensagens */
.uchip i.live{background:var(--brand);box-shadow:0 0 0 3px rgba(0,184,88,.2)}
.avg .seg{margin-bottom:0}
.msgs{display:grid;gap:12px;margin-top:10px}
.msgb{border:1px solid var(--line);border-radius:12px;padding:6px 14px 12px}
.msgb textarea{min-height:56px;font-family:inherit;font-size:14px;margin:4px 0 8px}
.msgp{font-size:12.5px;color:var(--mut);background:var(--bg);border-radius:8px;padding:6px 10px;margin-top:6px}
.ocs{display:flex;flex-wrap:wrap;gap:4px;white-space:normal;min-width:220px}.ocs .ic{width:12px;height:12px}
@media(prefers-reduced-motion:reduce){.tiles i,.login,.av-box,.avm{animation:none}}

/* cartões */
.card{background:var(--card);border:1px solid var(--line);border-radius:16px;padding:32px;width:100%;max-width:440px;box-shadow:0 1px 2px rgba(0,0,0,.04),0 12px 32px -12px rgba(0,0,0,.12)}
.panel{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:22px;margin-bottom:16px}

/* formulários */
label{display:block;font-size:13px;font-weight:500;color:var(--ink2);margin:14px 0 6px}
input,select,textarea{width:100%;padding:11px 13px;border:1px solid transparent;border-radius:var(--r);background:var(--input);color:var(--ink);font:inherit;transition:border-color .15s,box-shadow .15s,background .15s}
input:hover,select:hover,textarea:hover{border-color:var(--line)}
input:focus,select:focus,textarea:focus{outline:none;background:#fff;border-color:var(--brand);box-shadow:0 0 0 3px rgba(0,184,88,.18)}
input,select{height:44px}
textarea{min-height:76px;font-family:ui-monospace,Consolas,monospace;font-size:13px;resize:vertical}
.pw{display:flex;gap:8px}.pw input{flex:1;min-width:0}.pw button{padding:0 16px;font-size:13px;flex:none}

/* botões */
button{display:inline-flex;align-items:center;justify-content:center;gap:8px;padding:10px 20px;border:1px solid transparent;border-radius:999px;background:var(--brand);color:var(--brand-ink);font:inherit;font-weight:600;cursor:pointer;transition:background .15s,border-color .15s,opacity .15s}
button:hover{background:var(--brand-h)}
button:disabled{opacity:.55;cursor:default}
button.sec{background:#fff;color:var(--ink2);border-color:var(--line)}button.sec:hover{background:var(--bg)}
button.bad{background:#fff;color:var(--bad);border-color:rgba(212,24,61,.35)}button.bad:hover{background:var(--bad-t)}
button.big{width:100%;padding:14px;font-size:16px;margin-top:12px}
a.btn{display:flex;align-items:center;justify-content:center;gap:8px;border-radius:999px;background:var(--brand);color:var(--brand-ink);font-weight:600;text-decoration:none;transition:background .15s}
a.btn:hover{background:var(--brand-h)}a.btn.sec{background:#fff;color:var(--ink2);border:1px solid var(--line)}a.btn.sec:hover{background:var(--bg)}
a.btn.big{width:100%;padding:14px;font-size:16px;margin-top:12px}
button:focus-visible,a:focus-visible{outline:2px solid var(--brand);outline-offset:2px}

/* avisos */
.note{background:var(--brand-tint);border-radius:var(--r);padding:12px 14px;margin:16px 0 4px;font-size:14px;color:var(--brand-ink)}
.alert{background:var(--bad-t);color:#9b0f2c;border-radius:var(--r);padding:11px 14px;margin:14px 0 0;font-size:14px}

/* selos de situação */
.badge{display:inline-flex;align-items:center;gap:6px;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600;white-space:nowrap}
.badge::before{content:"";width:7px;height:7px;border-radius:50%;background:currentColor}
.on-c{background:var(--brand-tint);color:var(--brand-txt)}.pa-c{background:var(--warn-t);color:var(--warn)}
.lost-c{background:var(--bad-t);color:var(--bad)}.off-c{background:var(--off-t);color:var(--mut)}

/* tela do atendente */
.hello{font-size:14px;color:var(--mut);margin:0 0 2px}
.clock{font-size:52px;font-weight:700;letter-spacing:-1.5px;font-variant-numeric:tabular-nums;color:var(--ink2);margin:14px 0 2px;line-height:1.1}
.since{display:flex;align-items:center;gap:6px;font-size:14px;color:var(--mut)}.since .ic{width:16px;height:16px}
.foot{margin:20px 0 0;padding-top:16px;border-top:1px solid var(--line);font-size:13px;display:flex;justify-content:space-between;gap:12px;align-items:center}

/* painel admin: menu lateral no estilo do hChat */
.app{display:grid;grid-template-columns:248px 1fr;min-height:100vh}
.side{background:#fff;border-right:1px solid var(--line);padding:20px 0;display:flex;flex-direction:column;position:sticky;top:0;height:100vh}
.side .logo{padding:0 20px;margin-bottom:6px}
.side .sub{padding:0 20px 18px;margin-bottom:10px;border-bottom:1px solid var(--line);font-size:12px;font-weight:600;letter-spacing:.6px;text-transform:uppercase;color:var(--mut)}
.nav-it{justify-content:flex-start;gap:14px;width:calc(100% - 10px);padding:11px 20px;margin:2px 0;border:0;border-radius:0 10px 10px 0;background:none;color:var(--ink2);font-weight:500;position:relative;text-align:left}
.nav-it:hover{background:var(--bg)}
.nav-it.on{background:var(--brand-tint);color:var(--brand-txt);font-weight:600}
.nav-it.on::before{content:"";position:absolute;left:0;top:0;bottom:0;width:3px;background:var(--brand)}
.side .bottom{margin-top:auto;border-top:1px solid var(--line);padding-top:10px}
.main{padding:28px 32px;min-width:0}
.top{margin-bottom:22px}.top h1{font-size:24px}.top p{margin:0}

.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:12px;margin-bottom:18px}
.stat{background:var(--card);border:1px solid var(--line);border-radius:14px;padding:14px 16px}
.stat b{display:block;white-space:nowrap;font-size:24px;font-weight:700;letter-spacing:-.5px;color:var(--ink2);font-variant-numeric:tabular-nums}
.stat span{font-size:13px;color:var(--mut)}

.row{display:flex;gap:14px;flex-wrap:wrap;align-items:end}.row>*{flex:1;min-width:160px}
.actions{display:flex;gap:10px;flex-wrap:wrap;align-items:center;margin-top:18px}
.ok-msg{color:var(--brand-txt);font-size:14px;font-weight:500}

.grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:14px}
.tile{border:1px solid var(--line);border-radius:14px;overflow:hidden;background:var(--card)}
.tile video{width:100%;aspect-ratio:16/9;background:#111;display:block;cursor:zoom-in}
.tile .h{display:flex;justify-content:space-between;align-items:center;gap:8px;padding:11px 14px}
.tile .nm{font-weight:600;color:var(--ink2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.tile .tm{font-size:12px;color:var(--mut);padding:0 14px 12px;margin-top:-6px}
.tile .nv{aspect-ratio:16/9;display:grid;place-items:center;background:var(--bg);color:var(--mut);font-size:13px}
.empty{background:var(--card);border:1px dashed rgba(0,0,0,.18);border-radius:14px;padding:32px;text-align:center;color:var(--mut)}

.sc{overflow-x:auto}
table{width:100%;border-collapse:collapse;font-size:14px}
th,td{text-align:left;padding:11px 12px;border-bottom:1px solid var(--line);white-space:nowrap}
th{color:var(--mut);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.4px;background:#fafaf8}
tr:last-child td{border-bottom:0}tbody tr:hover td{background:#fafaf8}
td button{padding:6px 14px;font-size:13px}

/* configurações */
.cfg{max-width:820px}
.ph{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:14px}.ph h2{margin:0}
.hint{font-size:13px;margin:10px 0 0}
button.sm{padding:7px 14px;font-size:13px}
.provs{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:10px}
.prov{position:relative;margin:0;display:flex;flex-direction:column;gap:4px;padding:14px 16px;border:1px solid var(--line);border-radius:12px;cursor:pointer;transition:border-color .15s,background .15s}
.prov:hover{border-color:rgba(0,184,88,.5)}.prov.on{border-color:var(--brand);background:var(--brand-tint);box-shadow:0 0 0 1px var(--brand) inset}
.prov input{position:absolute;opacity:0;pointer-events:none}.prov b{color:var(--ink2);font-size:15px}.prov span{font-size:13px;color:var(--mut);font-weight:400;line-height:1.4}
.prov:has(input:focus-visible){outline:2px solid var(--brand);outline-offset:2px}
.kv{display:flex;gap:8px;margin-bottom:8px}.kv input{flex:1;min-width:0}.kv button{flex:none;width:44px;padding:0}
.tools{display:flex;gap:6px;flex-wrap:wrap;margin-bottom:8px}
.chip{padding:5px 12px;font-size:12px;font-weight:500;background:var(--input);color:var(--ink2);border:1px solid var(--line)}.chip:hover{background:var(--brand-tint)}
.jv{font-size:13px;font-weight:500;margin-top:6px}.jv.ok{color:var(--brand-txt)}.jv.warn{color:var(--warn)}.jv.bad{color:var(--bad)}
pre{margin:0;white-space:pre-wrap;word-break:break-word;font:12.5px/1.5 ui-monospace,Consolas,monospace}
.pv{background:#1d1d16;color:#d9f7e1;border-radius:var(--r);padding:12px 14px;max-height:240px;overflow:auto}
a.ext{display:inline-flex;align-items:center;gap:6px;margin-top:14px;font-size:14px;text-decoration:none}a.ext .ic{width:16px;height:16px}
.toggles{display:grid;gap:4px;margin-top:14px}
.tg{display:flex;align-items:center;gap:12px;margin:0;padding:8px 0;font-size:14px;font-weight:400;color:var(--ink2);cursor:pointer}
.tg{position:relative}.tg input,.prov input{position:absolute;opacity:0;width:1px;height:1px;margin:0;pointer-events:none}
.sw{width:38px;height:22px;border-radius:999px;background:#cbced4;position:relative;flex:none;transition:background .15s}
.sw::after{content:"";position:absolute;top:3px;left:3px;width:16px;height:16px;border-radius:50%;background:#fff;box-shadow:0 1px 2px rgba(0,0,0,.2);transition:transform .15s}
.tg input:checked+.sw{background:var(--brand)}.tg input:checked+.sw::after{transform:translateX(16px)}
.tg input:focus-visible+.sw{outline:2px solid var(--brand);outline-offset:2px}
.result{margin-top:14px;padding:12px 14px;border-radius:var(--r);background:var(--bg);font-size:14px}
.result.ok{background:var(--brand-tint);color:var(--brand-ink)}.result.bad{background:var(--bad-t);color:#9b0f2c}
.result details{margin-top:8px}.result pre{margin-top:6px;padding:10px;background:rgba(255,255,255,.7);border-radius:8px;color:var(--ink)}
summary{cursor:pointer;font-size:13px;font-weight:500}
.savebar{position:sticky;bottom:0;display:flex;justify-content:flex-end;align-items:center;gap:14px;padding:14px 0;background:linear-gradient(transparent,var(--bg) 30%)}
.err-msg{color:var(--bad);font-size:14px;font-weight:500}

/* conexão do WhatsApp (QR Code) */
.conn{display:flex;gap:16px;align-items:center;margin-top:18px;padding:16px;border:1px solid var(--line);border-radius:12px;background:#fafaf8}
.conn p{margin:4px 0 0;font-size:14px}.conn b{color:var(--ink2)}.conn>button{margin-left:auto}
.conn-i{width:44px;height:44px;border-radius:12px;display:grid;place-items:center;background:var(--off-t);color:var(--mut);font-size:22px;font-weight:700;flex:none}
.conn.ok{background:var(--brand-tint);border-color:rgba(0,184,88,.35)}.conn.ok .conn-i{background:var(--brand);color:#fff}
.conn.qr{align-items:flex-start;flex-wrap:wrap}.conn.qr ol{margin:8px 0;padding-left:20px;font-size:14px;color:var(--ink2);line-height:1.7}
.qrimg{width:220px;height:220px;border-radius:10px;background:#fff;border:1px solid var(--line);padding:8px;display:block}
.qrwait{display:grid;place-items:center;color:#cbced4}.qrwait .ic{width:64px;height:64px}

/* sistema */
.warnbox{background:var(--warn-t);color:#6b3f00;border-radius:12px;padding:14px 16px;margin-bottom:16px;font-size:14px}
.cards3{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px;margin-bottom:2px}
dl{margin:0 0 14px;display:grid;grid-template-columns:auto 1fr;gap:6px 14px;font-size:14px}dt{color:var(--mut)}dd{margin:0;color:var(--ink2);min-width:0;overflow-wrap:anywhere}
.mono{font:12.5px ui-monospace,Consolas,monospace}
.stat b.r{color:var(--bad)}
.lf{padding:16px 18px 0}.filters{display:flex;gap:8px;flex-wrap:wrap}.filters select,.filters input{width:auto;height:36px;padding:6px 10px;font-size:13px}
td.wrap{white-space:normal;min-width:260px}td details pre{margin-top:6px;padding:10px;background:var(--bg);border-radius:8px;max-width:640px}

/* monitor: barra, tela cheia e mosaico */
.montop{display:flex;justify-content:space-between;align-items:center;gap:12px;flex-wrap:wrap;margin-bottom:14px}
.ql{display:flex;align-items:center;gap:10px;margin:0;font-size:13px;color:var(--mut)}.ql select{width:auto;height:38px;background:#fff;border-color:var(--line)}
.slot{position:relative;cursor:zoom-in}.slot .zoom{position:absolute;top:10px;right:10px;width:32px;height:32px;border-radius:8px;background:rgba(0,0,0,.55);color:#fff;display:grid;place-items:center;opacity:0;transition:opacity .15s}
.slot:hover .zoom{opacity:1}.slot .zoom .ic{width:16px;height:16px}
.viewer{position:fixed;inset:0;z-index:1000;background:#0b0b09;display:flex;flex-direction:column;color:#fff}
.vw-top{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 14px;background:#141410;border-bottom:1px solid rgba(255,255,255,.08)}
.vw-act{display:flex;gap:8px;align-items:center}
.vbtn{background:rgba(255,255,255,.1);color:#fff;padding:7px 14px;font-size:13px}.vbtn:hover{background:rgba(255,255,255,.18)}.vbtn .ic{width:16px;height:16px}
.vsel{width:auto;height:34px;padding:4px 10px;font-size:13px;background:rgba(255,255,255,.1);color:#fff;border-color:transparent}.vsel option{color:#000}
.vw-grid{flex:1;display:grid;gap:4px;padding:4px;min-height:0}
.vw-cell{position:relative;background:#000;border-radius:6px;overflow:hidden;min-height:0;display:flex}
.vw-cell video{width:100%;height:100%;object-fit:contain;display:block}
.vw-cell.pick{cursor:zoom-in}.vw-cell.pick:hover{outline:2px solid var(--brand);outline-offset:-2px}
.vw-lbl{position:absolute;left:8px;bottom:8px;display:flex;gap:8px;align-items:center;padding:4px 10px;border-radius:6px;background:rgba(0,0,0,.6);font-size:12px}
.vw-st{color:#9fe8bd;font-variant-numeric:tabular-nums}
.vw-nv{margin:auto;color:#999;font-size:14px}

/* relatórios e pagamentos */
.seg{display:inline-flex;gap:2px;padding:3px;background:#e8e8e3;border-radius:12px;margin-bottom:14px;max-width:100%;overflow-x:auto}
.seg button{background:none;color:var(--mut);border-radius:9px;padding:7px 16px;font-size:13px;font-weight:500;white-space:nowrap}
.seg button:hover{background:rgba(255,255,255,.6)}.seg button.on{background:#fff;color:var(--ink2);font-weight:600;box-shadow:0 1px 2px rgba(0,0,0,.08)}
.chips{display:flex;flex-wrap:wrap;gap:6px}
.uchip{background:#fff;color:var(--mut);border:1px solid var(--line);padding:6px 12px;font-size:12.5px;font-weight:500}
.uchip i{width:7px;height:7px;border-radius:50%;background:#cbced4}.uchip.on{background:var(--brand-tint);border-color:var(--brand);color:var(--brand-txt)}.uchip.on i{background:var(--brand)}
.uchip:hover{background:var(--bg)}.uchip.on:hover{background:var(--brand-tint)}
.chipacts{display:flex;gap:12px;align-items:center;margin-top:10px;font-size:12.5px;color:var(--mut)}
.link{background:none;border:0;padding:0;color:var(--brand-txt);font-size:12.5px;font-weight:600}.link:hover{background:none;text-decoration:underline}
.rbtns{flex:2!important;display:flex;gap:10px;justify-content:flex-end;flex-wrap:wrap}
.who{display:flex;align-items:center;gap:9px;min-width:150px}.who b{color:var(--ink2);font-weight:600}
.av{width:28px;height:28px;border-radius:50%;display:grid;place-items:center;color:#fff;font-size:11px;font-weight:700;flex:none}
.pill{display:inline-flex;align-items:center;padding:2px 9px;border-radius:6px;font-size:12px;font-weight:600;white-space:nowrap}
.pg{background:var(--brand-tint);color:var(--brand-txt)}.py{background:var(--warn-t);color:var(--warn)}.pr{background:var(--bad-t);color:var(--bad)}
.pb{background:#e6efff;color:#1d4ed8}.pv{background:#f1ebff;color:#6d28d9}.pn{background:var(--off-t);color:var(--mut)}
.dim{color:#b5b5a8}.vg{color:var(--brand-txt)}.tot{color:var(--ink2);font-variant-numeric:tabular-nums}
.tp{padding:0}.tcap{padding:12px 16px;font-size:13px;color:var(--mut);border-bottom:1px solid var(--line)}
td small{font-size:11.5px}.empty-row{text-align:center;color:var(--mut);padding:30px!important}
tfoot td{background:#fafaf8;font-weight:600;border-top:1px solid var(--line);border-bottom:0;font-variant-numeric:tabular-nums}
tr.row-early td{background:rgba(0,184,88,.05)}tr.row-late td{background:rgba(212,24,61,.04)}
.tfilter{display:flex;gap:12px;align-items:center;flex-wrap:wrap;margin-bottom:10px}.tfilter select{width:auto;height:38px;padding:6px 12px;background:#fff;border-color:var(--line)}.ql select{padding:6px 12px}
.legend{display:flex;gap:6px;flex-wrap:wrap}
.bar{display:inline-block;width:90px;height:8px;border-radius:99px;background:#e8e8e3;overflow:hidden;vertical-align:middle}.bar i{display:block;height:100%;border-radius:99px}
.cin{width:150px;height:38px;font-variant-numeric:tabular-nums}
.cards2{display:grid;grid-template-columns:repeat(auto-fit,minmax(340px,1fr));gap:16px;align-items:start}
.panel h3{font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.5px;color:var(--mut);margin:20px 0 4px}.panel h2+h3{margin-top:0}
.rule{display:flex;justify-content:space-between;align-items:center;gap:14px;padding:10px 0;border-bottom:1px solid var(--line)}
.rule b{display:block;font-weight:500;font-size:14px;color:var(--ink2)}.rule small{display:block;font-size:12px;color:var(--mut)}
.rv{display:flex;align-items:center;gap:6px;font-size:13px;color:var(--mut)}.rv input{width:110px;height:38px;text-align:right}
input.color{height:44px;padding:4px;cursor:pointer}
.rcb{border:1px solid var(--line);border-radius:10px;overflow:hidden;font-size:12px;background:#f9fafb}
.rcb-h{color:#fff;text-align:center;padding:14px 10px 10px;display:flex;flex-direction:column;gap:2px}.rcb-h b{font-size:16px}.rcb-h i{font-style:normal;font-weight:600;font-size:11px}.rcb-h small{opacity:.85;font-size:10px}
.rcb-n{background:#fff;margin:10px;border-radius:8px;padding:8px;text-align:center;border:1px solid #dcf0e4}.rcb-n b{display:block}.rcb-n span{color:var(--mut);font-size:11px}
.rcb-i{display:flex;justify-content:space-between;padding:6px 14px;border-bottom:1px solid #e6e8ec}.rcb-i.z{color:#aaa}.rcb-i.warn{color:#b45050}
.rcb-t{color:#fff;display:flex;justify-content:space-between;margin:10px;padding:10px 12px;border-radius:8px;font-weight:700;font-size:13px}
.rcb-f{font-size:10px;font-style:italic;text-align:center;padding:6px 14px 12px;margin:0}

/* tela do atendente: perfil, reputação, ranking */
.prof{display:flex;align-items:center;gap:12px;margin:-6px 0 8px}
.avatar{width:46px;height:46px;border-radius:50%;padding:0;border:2px solid var(--brand-tint);background:var(--bg);color:var(--mut);display:grid;place-items:center;overflow:hidden;flex:none;cursor:pointer}
.avatar:hover{border-color:var(--brand);background:var(--bg)}.avatar img{width:100%;height:100%;object-fit:cover}.avatar .ic{width:24px;height:24px}
.avatar.big{width:64px;height:64px;cursor:default}.avatar.big .ic{width:32px;height:32px}.avatar.sm{width:30px;height:30px;border-width:1px;cursor:default}.avatar.sm .ic{width:16px;height:16px}
.prof .hello{margin:0}.prof .hello b{color:var(--ink2)}
.repchip{display:inline-flex;align-items:center;padding:2px 10px;border-radius:999px;font-size:12px;font-weight:600;border:0;margin-top:2px}
.rep-ok{background:var(--brand-tint);color:var(--brand-txt)}.rep-good{background:#e6efff;color:#1d4ed8}.rep-mid{background:var(--warn-t);color:var(--warn)}.rep-low{background:var(--bad-t);color:var(--bad)}
button.repchip:hover{filter:brightness(.97)}
.ranklink{display:flex;align-items:center;gap:8px;width:100%;justify-content:flex-start;background:var(--bg);color:var(--ink2);border-radius:12px;padding:9px 12px;font-weight:400;font-size:13.5px;margin-bottom:14px}
.ranklink:hover{background:var(--brand-tint)}.ranklink .ic{width:16px;height:16px;color:var(--brand)}
.tip{font-size:13px;color:var(--mut);margin:12px 0 0}
.credit{text-align:center;font-size:11.5px;color:#9a9a8c;margin:18px 0 0}.credit b{font-weight:600;color:#7a7a6c}
.pm{position:fixed;inset:0;z-index:1400;background:rgba(20,20,14,.45);display:grid;place-items:center;padding:16px;animation:fade .2s}
.pm.still,.pm.still .pm-box{animation:none}
.pm-box{position:relative;background:#fff;border-radius:18px;width:100%;max-width:480px;max-height:90vh;overflow:auto;padding:22px 22px 18px;animation:pop .25s}
.pm-x{position:absolute;top:12px;right:12px;width:36px;height:36px;padding:0;border-radius:10px;background:var(--bg);color:var(--mut)}.pm-x:hover{background:var(--off-t)}
.pm-head{display:flex;gap:14px;align-items:center;margin-bottom:16px}.pm-head b{display:block;font-size:17px;color:var(--ink2)}
.pm-seg{display:flex;width:100%}.pm-seg button{flex:1}
.pm h3{font-size:14px;margin:20px 0 6px;color:var(--ink2)}.pm p{font-size:14px}
label.btn{display:inline-flex;align-items:center;gap:8px;padding:7px 14px;border-radius:999px;font-size:13px;font-weight:600;cursor:pointer;margin:0;border:1px solid var(--line);background:#fff;color:var(--ink2)}
label.btn:hover{background:var(--bg)}label.btn .ic{width:16px;height:16px}
a.btn.sm{display:inline-flex;padding:7px 14px;font-size:13px;margin-top:10px}
.repbig{position:relative;background:var(--bg);border-radius:14px;padding:14px 16px;overflow:hidden}.repbig b{font-size:34px;font-weight:700}.repbig span{margin-left:6px;font-size:14px}
.repbig i{position:absolute;left:0;bottom:0;height:5px;background:currentColor;border-radius:0 4px 4px 0}
.repgrid{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin:12px 0}
.repgrid div{border:1px solid var(--line);border-radius:12px;padding:10px 12px}.repgrid span{display:block;font-size:12px;color:var(--mut)}.repgrid b{font-size:19px;color:var(--ink2)}.repgrid small{display:block;font-size:11.5px;color:var(--mut)}
.repgrid .g{color:var(--brand-txt)}.repgrid .y{color:var(--warn)}.repgrid .r{color:var(--bad)}
.rank{list-style:none;margin:10px 0 0;padding:0;display:grid;gap:6px}
.rank li{display:grid;grid-template-columns:34px 30px 1fr 70px 30px;align-items:center;gap:10px;padding:8px 10px;border-radius:12px;background:var(--bg);font-size:14px}
.rank li.me{background:var(--brand-tint);outline:1px solid rgba(0,184,88,.4)}.rank .pos{font-weight:700;text-align:center}.rank b{font-weight:600;color:var(--ink2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.rbar{height:7px;border-radius:99px;background:#e2e2da;overflow:hidden}.rbar i{display:block;height:100%;border-radius:99px;background:var(--brand)}.rbar i.rep-mid{background:#f59e0b}.rbar i.rep-low{background:var(--bad)}.rbar i.rep-good{background:#2563eb}
.rv{font-weight:700;text-align:right;color:var(--ink2);font-variant-numeric:tabular-nums}
.av-box.lv-elogio{border-top-color:var(--brand)}.lv-elogio .av-lv{background:var(--brand-tint);color:var(--brand-txt)}.avitem.lv-elogio{border-left-color:var(--brand)}
img.av{object-fit:cover}
.idle{display:inline-block;margin-left:6px;padding:1px 8px;border-radius:6px;background:var(--warn-t);color:var(--warn);font-weight:600}.idle.r{background:var(--bad-t);color:var(--bad)}
b.pos{font-size:15px}
/* termo de uso da revenda */
.terms{max-width:620px}.terms .logo{margin-bottom:18px}
.tbox{max-height:44vh;overflow:auto;border:1px solid var(--line);border-radius:12px;padding:6px 16px 12px;background:#fafaf8;margin:12px 0 4px}
.tbox h3{font-size:14px;margin:12px 0 4px;color:var(--ink2)}.tbox p{font-size:13.5px;line-height:1.55;margin:0 0 6px;color:var(--ink2)}
label.chk{display:flex;gap:10px;align-items:flex-start;font-weight:400;font-size:14px;color:var(--ink2);margin:16px 0 0;cursor:pointer}
label.chk input{width:18px;height:18px;margin-top:2px;flex:none;accent-color:var(--brand)}
.tdet summary{list-style:none}.tdet summary::-webkit-details-marker{display:none}.tdet dl{margin:8px 0 0;font-size:12.5px;white-space:normal;min-width:260px}

/* assinatura (Pix) */
.bill{max-width:560px}
.plans{display:grid;grid-template-columns:repeat(auto-fit,minmax(140px,1fr));gap:10px;margin:14px 0 4px}
.plan{display:flex;flex-direction:column;align-items:flex-start;gap:2px;padding:14px;border-radius:14px;background:#fff;color:var(--ink2);border:1.5px solid var(--line);text-align:left}
.plan:hover{background:var(--bg)}.plan.on{border-color:var(--brand);background:var(--brand-tint);box-shadow:0 0 0 1px var(--brand) inset}
.plan b{font-size:14px}.plan .pval{font-size:22px;font-weight:700;letter-spacing:-.5px}.plan small{font-size:12px;color:var(--mut);font-weight:400}
.pix{text-align:center}.pixqr{margin:8px auto 12px;width:230px;height:230px}.pix .pw{text-align:left}
.pixst{display:flex;align-items:center;justify-content:center;gap:10px;margin-top:16px;font-weight:500;color:var(--ink2)}.pixst small{color:var(--mut);font-weight:400}
.spin{width:16px;height:16px;border-radius:50%;border:2.5px solid var(--brand-tint);border-top-color:var(--brand);animation:spin 1s linear infinite}
@keyframes spin{to{transform:rotate(360deg)}}
.hh{font-size:13px;margin:20px 0 6px;color:var(--mut)}.hrow{display:flex;justify-content:space-between;font-size:13.5px;padding:6px 0;border-bottom:1px solid var(--line)}
.billwarn{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.billwarn .ic{width:20px;height:20px}.billwarn button{margin-left:auto}

/* página de avaliação */
.rate .rate-av{margin:0 auto 14px;cursor:default}
.stars{display:flex;justify-content:center;gap:6px;margin:16px 0 4px}
.stars button{width:52px;height:52px;padding:0;border-radius:14px;background:var(--bg);color:#d4d4cb;font-size:30px;line-height:1;border:1px solid var(--line);transition:transform .12s,color .12s,background .12s}
.stars button:hover{transform:scale(1.08);background:#fff8e1}.stars button.on{color:#f5b301;background:#fff8e1;border-color:#f5d36b}
.face{font-weight:600;color:var(--ink2);margin:6px 0 0;min-height:22px}
.rate textarea{font-family:inherit;font-size:14px;background:#f4f4f0;border:1px solid var(--line);border-radius:14px}
.thanks{width:64px;height:64px;border-radius:50%;background:var(--brand);color:#fff;font-size:34px;display:grid;place-items:center;margin:4px auto 14px;animation:pop .35s}

@media(max-width:780px){
  /* painel no celular: navegação embaixo, como aplicativo */
  .app{grid-template-columns:1fr}
  .side{position:fixed;top:auto;bottom:0;left:0;right:0;height:auto;flex-direction:row;align-items:stretch;padding:4px 4px calc(4px + env(safe-area-inset-bottom));overflow-x:auto;border-right:0;border-top:1px solid var(--line);z-index:60;gap:2px;box-shadow:0 -6px 20px -12px rgba(0,0,0,.25)}
  .side .logo,.side .sub{display:none}.side nav{display:flex;gap:2px}
  .side .bottom{margin:0;border:0;padding:0;display:flex}
  .nav-it{flex-direction:column;justify-content:center;width:auto;min-width:66px;padding:7px 8px;border-radius:12px;white-space:nowrap;gap:3px;font-size:11px;margin:0}
  .nav-it .ic{width:21px;height:21px}.nav-it.on::before{display:none}
  .main{padding:16px 14px 96px}
  .top{margin-bottom:14px}.top h1{font-size:21px}.top p{font-size:13px}
  .stats{grid-template-columns:1fr 1fr;gap:8px}.stat{padding:12px}.stat b{font-size:19px}.stat span{font-size:12px}
  .grid{grid-template-columns:1fr}
  .montop{flex-direction:column;align-items:stretch}.montop button{width:100%}.ql{justify-content:space-between}
  table{font-size:13px}th,td{padding:9px 10px}
  .panel{padding:16px}.cards2{grid-template-columns:1fr}
  .vw-top{flex-wrap:wrap;padding:8px 10px}.vw-act{width:100%;justify-content:space-between}.vbtn{padding:6px 10px;font-size:12px}.vsel{max-width:46%}
  .card{padding:24px 20px}.clock{font-size:42px}
  .login{padding:28px 22px}
  .rank li{grid-template-columns:30px 28px 1fr 50px 28px;gap:8px}
}
@media(prefers-reduced-motion:reduce){*{transition:none!important}}
/* cobrança: provedor ainda não integrado, Pix de teste e aviso da senha da cópia */
.prov.dis{cursor:default;border-style:dashed;opacity:.8}.prov.dis:hover{border-color:var(--line)}
.tpix{display:flex;gap:22px;text-align:left;align-items:center;flex-wrap:wrap;margin-top:14px}.tpix .pixqr{margin:0;width:180px;height:180px}.tpix>div{flex:1;min-width:240px}.tpix p{margin-top:0}
.panel .warnbox{display:flex;gap:10px;align-items:flex-start;margin:14px 0}.panel .warnbox svg{flex:none;margin-top:1px}
/* prévia da tela (miniatura que chega pelo servidor) enquanto o vídeo ao vivo conecta */
.tile img.thumb{width:100%;aspect-ratio:16/9;object-fit:contain;background:#111;display:block;cursor:zoom-in}
.vw-cell img.thumb{width:100%;height:100%;object-fit:contain;display:block}
.slot .prev,.vw-cell .prev{position:absolute;left:10px;bottom:10px;padding:3px 9px;border-radius:999px;background:rgba(0,0,0,.6);color:#fff;font-size:11.5px;font-weight:500}
/* apagar com segurança */
button.danger{background:#d93636;color:#fff;border-color:#d93636}button.danger:hover{background:#b92525}button.danger:disabled{background:#e9a3a3;border-color:#e9a3a3;cursor:not-allowed}
button.ghost-danger{background:transparent;color:#c62828;border:1px solid rgba(198,40,40,.35);margin-left:auto}button.ghost-danger:hover{background:#fdecec}
.dz-box h2{display:flex;align-items:center;gap:10px;color:#b42318;margin:0 0 10px;font-size:20px}.dz-box h2 .ic{width:22px;height:22px}
.dz-box p{margin:0 0 10px;font-size:14.5px;line-height:1.5}.dz-box ul{margin:0 0 12px;padding-left:18px;font-size:14.5px}
/* administração do sistema: título da seção e editor do termo */
h2.sect{font-size:13px;letter-spacing:.12em;text-transform:uppercase;color:var(--mut);margin:34px 0 12px;font-weight:700}
.terms-ed{display:grid;gap:12px;margin:12px 0}.tcl{border:1px solid var(--line);border-radius:12px;padding:12px;background:var(--bg)}
.tcl-h{display:flex;gap:8px;margin-bottom:8px}.tcl-h input{flex:1;font-weight:600}.tcl textarea{width:100%;resize:vertical;min-height:70px;overflow:hidden}
/* servidor reserva: as duas máquinas lado a lado */
.srv2{display:grid;grid-template-columns:1fr 1fr;gap:10px;margin:12px 0}.srv2>div{border:1px solid var(--line);border-radius:12px;padding:12px 14px;display:flex;flex-direction:column;gap:2px}
.srv2>div.on{border-color:var(--brand);background:var(--brand-tint)}.srv2 b{font-size:15px}.srv2 span{font-size:13px;color:var(--mut)}
.panel h2 .ic{width:18px;height:18px;vertical-align:-3px;margin-right:6px}
@media(max-width:700px){.srv2{grid-template-columns:1fr}}
.tcl textarea{font:inherit;font-size:14.5px;line-height:1.55}